Support

Contact us

Email info@asiapoker.ai. We usually reply within 2 business days.

To help us help you, include your display name (shown in the game's Settings), whether you play in the app or the browser, and what happened.

Common questions

I lost my guest account

An account that isn't linked to Google or Apple lives only on the device or browser where you created it, and can't be recovered once that device's data is gone. To keep your account across devices, link it to Google or Apple in Settings.

How do I get more chips?

Your chips refill automatically over time for free. Chips are play money only.

Can I cash out my chips?

No. AsiaPoker is a free-to-play social game. Chips have no cash value and can't be withdrawn, sold or exchanged for anything of value. See our Terms of Service.

Purchases and refunds

Anything bought in the app is processed by the App Store or Google Play, and refunds are handled by the store. On iPhone or iPad, request one at reportaproblem.apple.com. On Android, use your Google Play order history. Subscriptions are managed and cancelled in your App Store or Google Play account settings.

How do I delete my account?

In the game, go to Settings → Delete account. See Delete your account for what is deleted and what is kept.

Report a player or a bug

Email us with the player's display name, the table, and roughly when it happened. For bugs, tell us what you did and what you saw.

Privacy

See our Privacy Policy for what we collect and your choices.

Play responsibly

If gambling is affecting you or someone close to you, free and confidential help is available. In Australia, call Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au.